Privacy Policy

Who we are

TrucksideHQ is a trade name of JB Apparel Brands LLC, a Tennessee limited liability company ("TrucksideHQ", "we", "us"). We provide AI call answering, call summaries, text-back and related follow-up tools to home service businesses such as HVAC, plumbing, roofing and electrical companies ("clients").

This policy covers our website at trucksidehq.com and the services we provide to clients. It doesn't cover our clients' own websites or practices.

What we collect

When you contact us through the website

The enquiry form asks for your business name, first and last name, email address, the plan you're interested in and an optional message. We receive what you type and nothing more.

When you visit the website

Like every website, our hosting provider receives technical information when your browser loads a page: your IP address, browser type, device type, the pages requested and the time. The page also loads fonts from Google Fonts, which receives your IP address and browser details to deliver them.

When you become a client

We collect the details we need to set up and run your service: your name, business name, contact details, service area, business hours, phone carrier and forwarding settings, scheduling-software connection details, call-handling instructions and billing information. Payment card details are handled by our payment processor; we don't store full card numbers.

Calls and messages we handle for clients

When a client's phone line forwards a call to TrucksideHQ, an AI assistant answers in the client's business name. To provide the service we process:

• the caller's phone number and caller ID name;
• a recording and transcript of the call;
• information the caller gives, such as their name, service address, the problem they're calling about and their preferred appointment time;
• text messages exchanged with the caller, such as a missed-call text-back or appointment confirmation.

If you called one of our clients and want to access or delete your information, you can contact that business or email us and we'll help.

How we use information

• To reply to enquiries and arrange the free missed-call audit you asked for.
• To answer calls, book appointments, send call summaries and send text-backs for clients.
• To set up, operate, support and bill for our services.
• To review calls with our clients and improve how the assistant handles them for that client.
• To keep our systems secure, prevent abuse and fraud, and comply with the law.

We don't sell personal information, and we don't share it for cross-context behavioral advertising. We don't use caller recordings or transcripts to market to callers.

Who we share information with

We share information only with service providers who help us run TrucksideHQ, under agreements that limit their use of it to providing services to us:

• website hosting, security and email delivery providers;
• telephone, text-messaging and voice AI providers that carry and process calls and messages;
• scheduling and field-service software that a client asks us to connect to;
• payment processing and accounting providers.

We also share information with the client business a caller contacted, which is the purpose of the service. We may disclose information if required by law, to protect rights and safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

Text messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Recipients can reply STOP at any time to stop receiving messages, or HELP for help. See our SMS Terms for details.

Cookies and tracking

Our website doesn't use advertising cookies, analytics trackers or tracking pixels. Our hosting and security provider may set strictly necessary cookies to protect the site from abuse. Because we don't track you across sites, we treat browser "Do Not Track" and Global Privacy Control signals as already honored. If we add analytics in the future, we'll update this policy first.

How long we keep information

• Website enquiries: up to 24 months after our last contact with you, unless you become a client.
• Call recordings and transcripts: up to 12 months, or sooner if the client asks us to delete them.
• Client account and billing records: for the life of the account and as long afterwards as tax and accounting law requires.

Security

We use encryption in transit (HTTPS/TLS), access controls limited to the people who need them, and reputable providers with their own security programs. No system is perfectly secure, so we can't promise that information will never be accessed without permission. If we learn of a breach that affects your information, we'll notify you as the law requires.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that's wrong;
• delete your information, unless we need to keep it to provide a service you asked for or to meet a legal obligation;
• stop sending you marketing email, using the unsubscribe link in any such email.

Residents of states with consumer privacy laws, such as California, may have additional rights under those laws, and we honor them where they apply. Email [email protected] with your request. We'll verify your request and reply within 45 days. We won't treat you differently for using these rights.

Children

Our website and services are for businesses and aren't directed to children under 16. We don't knowingly collect personal information from children. If you believe a child has sent us information, contact us and we'll delete it.

Changes to this policy

We'll post any changes here and update the effective date. If a change is significant, we'll tell clients by email before it takes effect.

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